Knowledge management (KM) is a concept defined by several authors over the years, who agree that it is a process by which organizations discover, use, and maintain knowledge with the idea of aligning it with business strategies to gain competitive advantage. The importance of diagnosing knowledge management lies in understanding what the starting point is and what level of maturity is to be reached, to obtain advantages in economic terms. According to several authors, there is a direct relationship between knowledge and the economic development of industries. To establish the state of the art of KM measurement in software development companies, a systematic mapping study (SMS) is developed. This allows us to systematize the empirical evidence of contributions and types of research that address the diagnosis of knowledge management in software development companies. Then, an analysis and conclusion are made to determine the degree of maturity of these concepts. Finally, future lines of research are proposed.
Cita:
Ferrer, L. (2024). Study of the Diagnosis of Knowledge Management in Software Development Companies. ICAIW 2024: Workshops at the 7th International Conference on Applied Informatics, ICAI 2024, Viña del Mar, Chile, October 24–26, CEUR Workshop Proceedings.
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